Refund policy

We want your order to reach you correctly and safely. This policy explains when returns, replacements, cancellations, and refunds are available.

Returns

Returns are accepted only when a product is damaged, defective, or incorrect at the time of delivery. Customers must raise a request within 3–5 days of receiving the order.

Refunds

Refunds are processed for approved returns once the returned product is verified. Approved refunds are issued to the original payment method within a few business days or within the payment provider’s standard timeline.

Cancellations

Orders can be cancelled only before dispatch. Once dispatched, cancellation is not possible. A return may still be available if the product meets the return criteria.

Damaged or Incorrect Books

If you receive a damaged, defective, or incorrect book, contact our support team immediately with order details and clear images of the issue. We will review your request and arrange a replacement or refund where appropriate.